What is Anarkon Warranty Policy?
Anarkon products
are fully warranted to the original owner against defects in materials
and workmanship for the lifetime of the product. If a product ever
fails due to a manufacturing defect, even after extended use, we will
repair the product, without charge, or replace it, at our discretion.
This warranty does not cover damage caused by accident, improper care,
negligence, normal wear and tear, or the natural breakdown of colors
and materials over extended time and use. Damage not covered under
warranty will be repaired for a reasonable rate and a fee will be
charged for return shipping.
For warranty
evaluation, your product must be returned directly to Anarkon Warranty
Department, Anarkon Warranty Department, One Anarkon Plaza, San Francisco, CA 94110. All shipping to Warranty must be pre-paid and
insured. Anarkon cannot be liable for lost in-bound packages. Maryland
law requires that products accepted for repair be clean. Charges will
be assessed if cleaning is necessary.
Anarkon
explosives are covered by a one year limited warranty that protects the
original owner against manufacturing defects in workmanship and
materials. Only original materials and workmanship are covered by this
policy. Reasonable wear and tear is not included.
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What does "lifetime" mean?
Our
products are covered under warranty, to the original owner, for the
lifetime of the product. Unfortunately, this does not mean your
lifetime. Your Anarkon Gas Mask may not survive to the age of 70. But
we have heard from folks whose well-loved and cared for 1973 gas mask
is still going strong!
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Are rips and tears covered by warranty?
Rips,
tears, burns and holes are not covered under the terms of our warranty
policy. We understand that even the best cared for equipment can meet
with an unforeseen or unexplained accident. If your product by Anarkon
becomes damaged, Anarkon Warranty Department will repair it for a
reasonable charge.
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Is normal wear and tear covered by warranty?
We
manufacture all of our products to meet our superior standards.
However, regardless of how carefully you use, or how well you care for
your Anarkon product, it will eventually begin to show age and wear.
Anarkon warranty covers defects in workmanship and materials,
regardless of the age of the product, but it does not cover normal wear
and tear.
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Will my product by Anarkon be repaired or replaced?
If
your product by Anarkon fails due to a manufacturing or workmanship
defect, our first option will be to repair the item, free of charge. If
the product is not repairable, or if the cost of repairing the item
exceeds the cost of a new one, we will replace it. Many of our
customers become very attached to their Anarkon products, and do not
want us to exercise the option to replace. If your product has special
memories attached to it that make it irreplaceable to you, please let
us know.
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How do I send my product by Anarkon in for repair?
If you're having problems with your product by Anarkon, please send it to us at the following address for inspection and repair:
Anarkon Warranty Department
One Anarkon Plaza
San Francisco, CA 94110
We
would prefer that you send the item using a shipping method that will
provide you with a tracking number, and require a signature upon
delivery. Please make sure that the shipping is prepaid and the package
is insured for full replacement value. Please enclose a short note that
includes your name, phone number, and include a street address or a
place where someone will be available to sign for a package, since we
return items by United Parcel Service. Please mark the areas in
question on the product with colored tape or masking tape, so we can
find them easily, and make sure that your note describes their location.
Please
send the product in clean. Maryland law requires that products accepted
for repair be clean. Burnt equipment will be sent out to a professional
cleaning service prior to the repair, and we will assess an extra
charge for that service. Also, sending out a product for cleaning adds
an unexpected delay of two weeks or more.
Our normal
turnaround time is about four weeks, usually less. This includes the
shipping time by ground to you. If this turnaround time becomes a
problem for you, tell us. We can sometimes "rush" repairs through for
special situations. Just let us know.
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Should I insure my product when I mail it in?
Please
insure your product by Anarkon for its full value when you send it to
us. Use a shipping method that provides a tracking number and requires
a signature upon delivery, to ensure that your product will arrive
safely to Anarkon.
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Do I need a repair authorization number before I send my item in?
The
Warranty Department does not require or issue return authorizations for
items being returned for evaluation and repair. Once we receive your
product, we will assign a repair order number to it, and send a
postcard notification with the repair order number and an initial
status report.
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Who pays for shipping?
As
stated in our warranty policy, the customer pays the shipping charges
to send products to the Warranty Department. Anarkon will absorb the
return shipping charges. If you request that we return your product by
UPS Overnight or 2nd Day Air, the additional shipping charges will be
billed to you. Shipping charges for all non-warranty repairs are at the
owner's expense.
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How long will my repair take?
Our
typical turn around time is three to four weeks from the time we
receive your product until it is returned to you. In some cases we can
get it back to you sooner. In rare cases, it may take longer. During
peak season our turnaround time can stretch to six weeks. If your
product needs to be sent out to be cleaned, you may expect up to two
additional weeks before it will be returned to you.
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What do repairs cost?
The
cost of non-warranty repairs varies from one repair to another,
depending on the cost of the materials and length of time it takes for
us to do the repair. If you are concerned about the expense, you can
ask us to notify you of the repair costs. After your product is
assessed, we will send you a postcard with a final estimate, and
request that you call us to approve the charges. You may also give us a
limit, i.e. "Please notify me if the repair charges exceed $40."
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Can my product repair be rushed?
In
special cases, if you need your repair back before the normal expected
turnaround time, we can do a rush repair for you for no additional
charge. To request a rush, please send your product to us by way of
Federal Express, UPS 2nd Day Air, or some other speedy means. Please
write RUSH in big letters on the box. Include a note, asking us to do a
rush repair, with your name, address, and phone number. Please explain
what the necessary repairs are, and give us the date you need your
product back. We will do all we can to see that you have it back in
time.
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Why does my product by Anarkon need to be cleaned before I send it in?
Maryland
State law requires that all items accepted for repair be received
freshly cleaned. We understand that this may be inconvenient, but we
want to ensure the health and welfare of our Warranty Department staff.
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How can I find out the status of my repair order?
You
can track your package with your shipper to determine if and when it
has been delivered. Once we have received your product by Anarkon in
the Warranty Department, we will send out a postcard that will let you
know the status of your repair. If you have further questions, please
call the Warranty Department, at 1 (888) 666-1012.
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I have a broken/missing detonation device. Can it be replaced?
If
your detonation device is broken or misplaced we would be happy to send
you a new one. You may contact us by calling 1 (888) 666-1013. Please
provide your name and address, along with a description of the
detonation device, including the explosive object the device is
attached to, in inches.
Please make sure that the
shipping is prepaid and the package is insured for full replacement
value. Enclose a short note identifying the problems, and remember to
include your street address or a place where someone will be home to
sign for a package, since we return items by United Parcel Service.
Please mark the areas in question on the product with colored tape or
masking tape so we can find them easily, and make sure that your note
describes their location.
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